Ordering Information
Ordering Information
- Order Processing
- Orders are processed during daytime business hours, Monday through Friday. Weekend and orders placed after 1 pm EST are processed by the following business day. Orders placed on Fridays, will be shipped the next business day to prevent the chocolate from melting.
- Order Changes
- If you need to contact us to request a change to your order, we will make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.
- Giant Fortune Cookie Messages
- To protect your privacy, our system does not allow us to alter your giant fortune cookie message in any way once your order is placed. Please double check your message for accuracy as it will print as typed.
- Order Tracking
- To track the progress of your order, click the link of the shipping company below and enter your tracking number. Tracking numbers will be sent directly to you via e-mail at the time your gifts are shipped.
If you have further questions after tracking, please feel free to contact us and we will be happy to assist you. Thank you.
- Love it Guarantee
- Our Love it Guarantee is simple: We know how important your Giant Fortune Cookie gift is, and we stand behind it 100%. We want you and the person receiving your Giant Fortune Cookie gift to be completely satisfied with your order.
If, for any reason, you are not satisfied, you can return or exchange your Giant Fortune Cookie gift.
Giant Fortune Cookies is a sister company of Fancy Fortune Cookies which has been in the business of making and reliably delivering personalized gourmet fortune cookies since 1988 worldwide.
- Return Policy
- If, for any reason, you are not satisfied, you can return or exchange your Giant Fortune Cookie gift by calling Customer Service toll free at 1-888-776-6611.
- Contacting Customer Service
- You can contact us by using our Online Customer Service Form. You can also fax at any time, or call us toll-free during our Customer Service hours at 1-888-776-6611.
- The Customer Service Hours are:
- Monday through Friday, 9am to 6pm Eastern Standard Time
Saturday and Sunday, closed.
- E-Mail: To send an email comment or inquiry, please contact [email protected]
- Phone: 877-299-HUGE
- Fax: 317-298-3690
- Mailing Address:
The Giant Fortune Cookie Company
Attn: Customer Service
6249 Coffman Road
Indianapolis, IN 46268
Please provide us with at least one of the following:
- Order confirmation number
- Last name and zip code of sender
- Last name and zip code of receiver
- Phone number of sender and receiver
Questions or problems with your order
Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or e-mail address you provided, unless you specified other contact information.
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